Help center

Everything you need to go live.

Set-up guides, embed snippets, webhooks and billing — no code required, code welcome.

Quick start

Four steps to answering.

01
Create your account

₹500 free credit, no card.

02
Describe your business

Services, hours and booking rules.

03
Connect a channel

Phone, web widget or SMS.

04
Go live

AIVA starts answering instantly.

Browse by topic

Getting started

Create your account and go live in four minutes.

Read →
The web widget

Embed the chat widget on any site in three lines.

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Voice setup

Get a number or port yours, and tune the greeting.

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SMS setup

Provision an SMS number and go two-way.

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Analytics & exports

Read your dashboard and pipe data to your warehouse.

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Integrations

Connect calendars, CRMs, helpdesks and more.

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Webhooks & API keys

Fire an event on any action and bring your own keys.

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Billing & recharge

Top up, set auto-recharge and read your usage.

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Embed the web widget

Paste this before </body> on any page. Swap in your workspace ID from the dashboard.

index.html
<script
  src="https://cdn.aivachat.io/widget.js"
  data-aiva-id="your-workspace-id"
  defer
></script>

Using a site builder? See the web-widget guide for WordPress, Shopify, Webflow and more.

Receive a webhook

AIVA POSTs a JSON event to your URL whenever something happens — a booking, a hand-off, a new contact. Here's a booking.created payload.

POST · application/json
POST https://your-app.com/aiva-webhook

{
  "event": "booking.created",
  "channel": "voice",
  "language": "hi-IN",
  "customer": { "phone": "+9198XXXXXX17" },
  "booking": {
    "at": "2026-06-26T10:30:00+05:30",
    "service": "Consultation"
  }
}

Add a webhook and external-tool API keys from Settings → Developer in the dashboard.

Still stuck?

A real person replies within hours — in your language.