The front desk that never goes to voicemail.
Aiva Chat picks up every call, chat and text — books the appointment, sends the confirmation, and replies in the language each customer speaks. Around the clock.
14-day free trialNo card requiredPlans from $49/mo
Runs on
One agent
Three ways in. One brain behind them.
Every channel runs on the same assistant — so a caller, a chatter and a texter all get the same answers and land in the same calendar. You set it up once.
Customers reach you
Picks up your number — no menu, no tree.
A widget that drops onto any site.
Two-way SMS on your business line.
One brain
Set up once. Answers everywhere.
Every channel gets
Your prices and policies, word for word.
One appointment book — no double-books.
Calls, chats and texts land in one inbox.
By the numbers
The front desk, by the numbers.
One assistant across voice, chat and SMS — here’s what that adds up to.
Every hour of every day.
Nights, weekends and holidays — with an after-hours mode when you want it to behave differently.
Setup
Three steps. No engineer.
Fill in your details, pick your channels, and Aiva Chat goes live — no code, no setup calls. Most teams finish before their coffee's cold.
- 2 min
Describe your business
Services, prices, hours and booking rules — just fill in the fields.
- 1 min
Connect channels
Phone, web widget, SMS — or all three, in a click.
- 30 sec
Go live
Aiva Chat deploys itself and starts answering immediately.
- Live
Answering 24/7
Every call, chat and text handled from this moment on.
About 3½ minutes from signup to liveNo codeNo setup calls
Start setupCapabilities
A front desk that never clocks out.
Everything a great receptionist does — booking, answering, confirming and following up, on every channel at once.
Appointment booking
Books staff, rooms and classes on calls, chat and your booking page, with no double-booking.
How bookings workFAQ answering
Prices and policies, answered the same way every time.
Confirmations & reminders
A confirmation text, then reminders customers confirm by replying C.
Follow-ups
Sends a follow-up text or email after the call, so nothing slips.
Human handoff
Passes to a person with the full conversation as context.
Live analytics
Volume, peak hours, bookings and leads — on one dashboard.
You stay in charge
Direct it, watch it, check it.
Aiva Chat does the work, but you decide what it may do, see every call, and catch problems before customers do.
Outbound campaigns
Have Aiva Chat call a list for you — rebooking calls, follow-ups, lead callbacks.
- Upload a CSV or pick from your contacts
- Skips anyone on your do-not-contact list
- Only calls between 8am and 9pm
Approval controls
Decide what Aiva Chat may do on its own, action by action.
- Each action: automatic, ask first, or never
- Ask-first actions wait in an approval queue
- Draft texts and emails can be edited before they go
Team members & roles
Let your staff help without sharing your password.
- Admin, Staff or Viewer, each with their own sign-in
- Staff can be limited to their own bookings
- Billing and your keys stay with you
Live call monitor
Watch calls as they happen and step in whenever you want.
- Listen in or whisper to the AI
- Take over, transfer or put on hold
- Type a line for the AI to say
Contacts & one inbox
Every caller, chatter and texter in one place, with the history attached.
- Contacts, companies, notes and tasks — possible duplicates flagged to merge
- Calls, chats and texts in one inbox
- Summaries and follow-up tasks after each call
Activity & audit log
See who changed what in your account, and when.
- Logins, setting changes, deletions and exports
- Team activity shows each person’s changes
- Only you and Admins can open it
Call scoring & QA
Every call is checked, so you only listen to the ones that matter.
- Scores quality, caller sentiment and issues
- Your own QA checklist per assistant
- Low scores land in a Needs review queue
Test before you publish
Try changes on practice calls before real customers hear them.
- An AI plays the caller, another grades the answers
- Publishing waits for passing tests
- Version history, with rollback to any earlier one
Incident alerts
Hear about a problem once, before customers keep hitting it.
- Repeated failing actions or dropped AI connections
- OpenAI key or quota problems
- One alert per burst, not one per call
13 languages
Speaks the customer’s language. Not yours.
Aiva Chat auto-detects the caller’s language and replies in it — English plus the languages below. Prefer one? Pin it, or greet in one and follow the caller into a second.
- नमस्तेHindiNamaste
- નમસ્તેGujaratiNamaste
- HolaSpanishHello
- BonjourFrenchHello
- HalloGermanHello
- CiaoItalianHello
- OláPortugueseHello
- HalloDutchHello
- مرحباArabicMarhaban
- 你好MandarinNǐ hǎo
- こんにちはJapaneseKonnichiwa
- 안녕하세요KoreanAnnyeonghaseyo
Pricing
Simple plans. Every feature included.
Pick a plan by how many assistants, numbers and simultaneous calls you need. Start with a 14-day free trial on Starter — no card needed.
One location, one number.
or $490/year — 2 months free
- Assistants2
- Phone number1
- Concurrent calls2
- Active campaigns1
- Team members2
A few locations or busier lines.
or $990/year — 2 months free
- Assistants5
- Phone numbers3
- Concurrent calls5
- Active campaigns3
- Team members5
High call volume and many locations.
or $1,990/year — 2 months free
- AssistantsUnlimited
- Phone numbers10
- Concurrent calls20
- Active campaignsUnlimited
- Team members15
Usage is billed by OpenAI and Twilio directly. You connect your own OpenAI key and Twilio account and pay them at their published rates — Aiva Chat adds no markup.
Answering tonight
The next call comes in tonight. Will someone pick up?
Set Aiva Chat up without a developer and stop losing customers to voicemail.