Calls · chat · bookings · website · store
Your AI front office. Answers, books and sells, 24/7.
Aiva Chat picks up every call and website chat, books the appointment, takes the order and calls new leads back in under a minute, in your customer’s language. Your website, booking pages and store run from the same place.
14-day free trialNo card requiredPlans from $49/mo
Runs on
What it does for you
One assistant for the whole front office.
Not just a phone line. Aiva Chat answers, books, sells and follows up, and every result lands in one dashboard and the mobile app.
Answer
Every call and website chat, day and night, in 13 languages. Hands off to your team when it should.
Book
Appointments, classes and rentals on calls, chat and your booking page, with deposits and reminders.
Sell
A website that takes bookings, a store with checkout, and a listing on Aiva Find, the local directory.
Follow up
Scores new form leads, calls the hot ones back in under a minute and runs the rules you set.
Bookings
Booked while you work. Never double-booked.
The AI, your booking page, your website and your team all book into one calendar, with the same rules: your hours, buffers, staff and rooms. Customers get a confirmation, reminders and a link to confirm, move or cancel.
Get found & sell
Get found on Google. Take bookings and orders.
Build your website and store from the same dashboard. Every booking and order lands in your calendar and your Orders, and the AI knows what you sell.
- Your websiteA one-page site at yourname.aivachat.io: services, hours, reviews and a Book online page. Sent to Google Search for you.
- Your storeProducts with photos and options, promo codes, checkout with your own Stripe account and pickup. The AI answers product questions on calls and chat.
- Aiva Findfind.aivachat.io, a directory of local businesses that book online. You’re listed with a link to book and shop.
Publishing a website and selling online need a paid plan.
Leads & automations
New leads, called back in under a minute.
The first business to call back usually wins the job. Aiva Chat scores each lead and follows the rules you set, so nobody waits until Monday.
- Every source in one listWeb forms and hosted form pages, website chat, new callers, and Facebook and Google lead ads sent from your automation tool.
- Scored by AIEach form lead is marked hot, warm or cold with a one-line reason, so you know who to call first.
- Rules that actCall new leads who agreed to be contacted, create a task and alert, email a thank-you after an order, remind you to call back after a cancellation. Start from a template.
- CampaignsHave the AI call a list: win back customers you haven’t seen in a while, skipping anyone on your do-not-contact list.
- 1New leadContact formHotJordan Lee · “Bridal party of 5 on June 14”
- 2RuleCall new form leads within a minuteOnWhen a web form is sent · the lead ticked consent
- 3ResultCalled back in 48 secondsBookedBooked Sat, Jun 14 · 8:00 AM · summary in Leads
Mobile app
Your front office, in your pocket.
See what came in while you were with a customer. The Aiva Chat app puts the day on one screen and alerts you the moment something needs you.
- Today: what needs you, today’s bookings and new leads
- Inbox for calls and website chats, with summaries
- Today’s bookings and the requests waiting for you
- Push alerts for new bookings, hot leads and orders
- Your team sees only what their role allows
You stay in charge
Direct it, watch it, check it.
Aiva Chat does the work, but you decide what it may do, see every conversation, and catch problems before customers do.
Approval controls
Decide what Aiva Chat may do on its own, action by action.
- Each action: automatic, ask first, or never
- Ask-first actions wait in an approval queue
- Draft texts and emails can be edited before they go
Team members & roles
Let your staff help without sharing your password.
- Admin, Staff or Viewer, each with their own sign-in
- Staff can be limited to their own bookings
- Billing and your keys stay with you
Live call monitor
Watch calls as they happen and step in whenever you want.
- Listen in or whisper to the AI
- Take over, transfer or put on hold
- Type a line for the AI to say
Activity & audit log
See who changed what in your account, and when.
- Logins, setting changes, deletions and exports
- Team activity shows each person’s changes
- Only you and Admins can open it
Call scoring & QA
Every call is checked, so you only listen to the ones that matter.
- Scores quality, caller sentiment and issues
- Your own QA checklist per assistant
- Low scores land in a Needs review queue
Test before you publish
Try changes on practice calls before real customers hear them.
- An AI plays the caller, another grades the answers
- Publishing waits for passing tests
- Version history, with rollback to any earlier one
13 languages
Speaks the customer’s language. Not yours.
Aiva Chat auto-detects the caller’s language and replies in it — English plus the languages below. Prefer one? Pin it, or greet in one and follow the caller into a second.
- नमस्तेHindiNamaste
- નમસ્તેGujaratiNamaste
- HolaSpanishHello
- BonjourFrenchHello
- HalloGermanHello
- CiaoItalianHello
- OláPortugueseHello
- HalloDutchHello
By industry
Set up for how your business books.
Pick your kind of business and Aiva Chat starts with its words, typical services and booking defaults. Change any of them.
Pricing
Simple plans. Every feature included.
Pick a plan by how many assistants, numbers, simultaneous calls and products you need. Start with a 14-day free trial on Starter — no card needed.
One location, one number.
or $490/year — 2 months free
- Assistants2
- Phone number1
- Concurrent calls2
- Active campaigns1
- Team members2
- Products in your store50
A few locations or busier lines.
or $990/year — 2 months free
- Assistants5
- Phone numbers3
- Concurrent calls5
- Active campaigns3
- Team members5
- Products in your store200
High call volume and many locations.
or $1,990/year — 2 months free
- AssistantsUnlimited
- Phone numbers10
- Concurrent calls20
- Active campaignsUnlimited
- Team members15
- Products in your storeUnlimited
Usage is billed by OpenAI and Twilio directly. You connect your own OpenAI key and Twilio account and pay them at their published rates — Aiva Chat adds no markup.
Only for the AI assistant. You connect your own OpenAI key and pay OpenAI directly at their rates, with no markup from us. Your website, booking pages, forms and store work without one.
Yes. Website chat, booking pages, your website, forms and the store need no number. For phone calls you connect your own Twilio account and choose a number there, or bring the one you have.
It transfers the call to you or the right department. If nobody picks up, it takes a message and creates a follow-up task. In website chat it hands the conversation to your team, and you get an alert.
Yes. The Aiva Chat app for Android is on Google Play, with the iPhone app coming soon. It shows what needs you today, your inbox, bookings and leads, and sends push alerts. See the platform.
Yes, on paid plans. Add products with photos and options, take payment through your own Stripe account and offer pickup. The AI answers product questions on calls and chat. Products per plan: Starter 50, Growth 200, Pro unlimited.
Aiva Chat has its own calendar, so it works with none. Connect Google Calendar for two-way sync, and each team member can connect theirs. Customers can add their booking to Apple Calendar or Outlook from the confirmation.
Your keys and credentials are encrypted and never shown again after you save them. Team members get their own sign-ins with roles and sign-in codes, every change is in the activity log, and you can sign out any device. How we protect your data.
Three steps: describe your business (services, prices, hours and booking rules), connect your channels (a phone number, website chat or both) and go live. The setup is guided and needs no code, and the 14-day trial needs no card.
Answering tonight
Every call, chat, booking and order handled. Tonight too.
Set Aiva Chat up without a developer and stop losing customers to voicemail, slow replies and closed hours.