Language · Latency · Conversation
Built for real conversations.
Not just speech-to-text in front of a chatbot. AIVA Voice listens, understands, interrupts gracefully, and answers in turn.
Speaks twelve Indian languages.
Hindi, Marathi, Tamil, Gujarati, Bengali, Telugu, Kannada, Malayalam, Punjabi, Odia, Assamese, Urdu — with native scripts and regional context. Code-switching works too: a customer asking “yaar, mera order kahan hai?” gets fluent replies, not awkward translations.
“नमस्ते, मैं AIVA हूँ। मैं आपकी कैसे मदद कर सकती हूँ?”
Hindi · “Hello, I’m AIVA. How can I help you?”
198ms response. Faster than a pause.
The average human conversational pause is about 300 milliseconds. AIVA responds in 198ms on average — so it never feels like you’re talking to a machine. No awkward silence, no robotic “let me check that for you” while a backend spins.
Inference runs in our Mumbai region for India calls. EU and US customers get equivalent latency from Frankfurt and Virginia.
Why this matters: conversation feels natural under 300ms. Above that, customers start treating it like a robot.
Handles interruptions. Like a human would.
When a customer cuts AIVA off mid-sentence — to correct a detail, change topic, or ask a follow-up — AIVA stops cleanly, reroutes, and picks up the new thread. No “I’m sorry, I didn’t catch that” loops. No starting over.
This is the test that separates real conversational AI from voice-prompt IVRs. Try interrupting your bank’s phone tree mid-sentence — it falls apart. AIVA doesn’t.
Architecture
How a call flows through AIVA.
Your Twilio number. AIVA answers on the first ring.
+0msFirst utterance analysed. Native model identifies language in 40ms.
+40msCustomer history fetched from CRM + AIVA session cache.
+31msLLM inference in the detected language, streamed to TTS.
+82msNative-quality audio sent back through Twilio. Caller hears reply.
+44msVoice FAQ
Questions about voice.
Yes — natural speech, sub-second responses, and it handles interruptions gracefully instead of talking over the caller.
We provision a number for you in minutes, or you can port your existing business line.
All twelve — it detects the caller’s language from the first words, accent and all, and replies in it.
Yes. When a call needs a human, AIVA hands off warmly with the full context of the conversation.
Immediately, every time — no hold music, no menu tree, sub-second to first response.