Plans, trial and billing

AIVA has three plans, billed in US dollars through Stripe. Every plan includes every feature: voice, the website chat and voice widget, SMS, all 13 languages, analytics, integrations, webhooks, custom actions, approvals and call monitoring. Plans differ only in their limits. Your AIVA plan doesn't include AI or phone usage. OpenAI and Twilio bill you for that directly (see OpenAI and Twilio usage).

The plans

Plan	Monthly	Yearly	Assistants	Phone numbers	Concurrent calls	Active campaigns
Starter	$49 / month	$490 / year	2	1	2	1
Growth	$99 / month	$990 / year	5	3	5	3
Pro	$199 / month	$1,990 / year	Unlimited	10	20	Unlimited

Yearly billing works out to two months free compared with paying monthly. There are no per-seat charges.

How the free trial works

• Your trial starts as soon as you create your account and lasts 14 days.
• It runs on the Starter plan, with Starter's limits.
• You don't need a card to start.
• When fewer than three days are left, a banner at the top of the dashboard shows the date your trial ends.

When the trial ends without a plan, AIVA stops answering. Calls and chat are paused, and you can't add assistants or numbers, until you choose a plan. The dashboard shows Your trial has ended or your subscription is inactive — calls and chat are paused.

Check your current plan

In the sidebar, open Usage & Billing → Billing. The top card shows your plan name and a status badge:

Badge	Meaning
Trial — ends (date)	You're on the free trial.
Active — renews (date)	Your plan is paid and renews on that date.
Cancels (date)	You've cancelled. Your plan keeps working until that date.
Payment failed	Stripe couldn't charge your card. Update it soon.
Locked	The trial has ended or the subscription is inactive. Calls and chat are paused.

Below the badge, you can see how much of your plan you're using: Assistants, Phone numbers and Active campaigns (for example 1 / 2), plus your Concurrent calls limit.

Choose a plan

1. On the Billing page, pick Monthly or Yearly.
2. Click Choose Starter, Choose Growth or Choose Pro.
3. You're taken to Stripe Checkout. Enter your card details there and confirm.
4. You come back to AIVA, which shows Confirming your payment… and then You're all set.

If you choose a plan while your trial has more than two days left, you keep the rest of your trial. Your card is first charged when the trial ends.

Change, update or cancel

Once you have a paid plan, the plan cards show Change in Manage billing. Click Manage billing on the top card to open Stripe's billing portal. There you can:

• switch to a different plan, or between monthly and yearly,
• update your payment method,
• cancel your subscription.

Cancelling takes effect at the end of your current billing period. Until then everything keeps working, and the badge shows Cancels with the date.

When you hit a plan limit

If you try to add more than your plan allows, AIVA stops you with a message such as Your Starter plan allows 2 assistants — upgrade to add more. Upgrade through Manage billing, or free up room. For example, you can release a number you no longer use.

If a payment fails

If Stripe can't charge your card, AIVA emails you and shows a notification. The badge changes to Payment failed. Your assistants keep running while Stripe retries the payment. Open Manage billing and update your card to avoid interruption. If the payment still can't be collected and the subscription ends, the account is Locked and calls and chat pause until you choose a plan again.

Common questions

Is there a free plan? No. There's a 14-day free trial, then a paid plan.

Do you charge per minute or per message? No. AIVA charges only the plan price. OpenAI and Twilio bill their own usage directly, with no AIVA markup.

Can I pay by invoice or in another currency? AIVA plans are billed in USD by card through Stripe. Email support@aivachat.io with any billing questions.

Next steps

• OpenAI and Twilio usage
• Get started with AIVA
• Pricing