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Customer support that actually answers. We are building the future of conversational AI with precision and care.

The shipping log

Monthly: what we shipped + what we learned. No fluff. Read archive →

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hello@aivachat.io+91 832 086 0425

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All systems normal
Made with care in Rajkot. Shipped to 14 countries.

Web widget

A chat widget that disappears when it should.

Three lines of code. Branded for your site, not ours. Knows when to show up, when to stay quiet.

Get started freeSee it in a real site ›
🔒northwind.in
N
Northwind
ShopAboutHelpCart

Handcrafted home goods, shipped from Bengaluru.

Free shipping over ₹500. Founded 2018. Trusted by 1.2 million customers across India.

Shop the collection
A
Northwind support
Replies instantly
Hi there 👋 How can I help today?
Priya · 9:42
Where's my order #4827?
Northwind · 9:42
Mumbai → Bengaluru. Arriving Thursday 6 PM. Tracking link sent to your inbox.
Priya · 9:43
Can you reschedule for Friday?
Northwind · 9:43
Done — rescheduled for Friday 10 AM–2 PM. Confirmation SMS heading your way.
Powered by AIVA

What makes it different

Built to feel native.

Most chat widgets look bolted on. Ours looks like it was always there.

Instant install

Three lines. Live in a minute.

Drop one <script> tag before </body>. That's literally it. No build step, no SDK install, no NPM package required. Works in any framework, any CMS, any static site generator.

The widget is under 14 KB gzipped and lazy-loaded — it doesn't slow your page render even on 3G connections.

Bundle size14 KB gzipped
Time to install< 60 seconds
Performance impact0ms first paint
<!-- Add before </body> --> <script src="//aiva.io/w.js" data-id="wgt_b8x2pq..." async ></script>
14KB
Bundle gzipped
3lines
Total code
0ms
First paint impact
Branded

Looks like your site. Not ours.

Set your colors, your fonts, your greeting copy, your avatar. The widget inherits your CSS variables if you have them — most customers ship a perfectly branded widget without writing a single line of styling code.

Custom positions, custom open/close icons, custom emoji reactions. Built for sites that care about how things look.

Custom themingFull
CSS variable inheritanceAuto
“Powered by AIVA” brandingOptional · Growth+
Northwind
northwind.in
Lumen Labs
lumenlabs.health
Kestrel
kestreltravel.in
Flux & Co.
flux.sg
data-color#2563EB
data-positionbottom-right
data-greeting"Hi there 👋"
Proactive

Knows when to show up.

Most chat widgets either popup constantly (annoying) or never speak unless clicked (useless). Ours uses real signals — pages visited, time on site, cart abandonment, error states — to surface only when it'd genuinely help.

Define your own rules in plain English. “If a customer's been on the pricing page for 90 seconds without scrolling, ask if they have questions.” Or use our defaults.

Built-in triggers14
Custom rulesUnlimited
Engagement lift+340% avg
When · Cart abandonment
Customer left checkout for 30s+
Need a hand finishing your order? Free shipping at ₹500.
When · 90s on /pricing
No scroll, no click
Questions about which plan fits? Happy to help.
When · Active scrolling
Stay quiet — they're reading
Don't interrupt. Wait for a real signal.
When · Mobile · slow connection
Don't add overhead
Stay collapsed unless tapped.

Specifications

Built for production traffic.

The numbers most engineering teams want to see before signing off.

Bundle size
14KB
Gzipped, lazy-loaded after first paint. Zero impact on Core Web Vitals.
Languages
40+
Auto-detected from browser locale. Falls back to your default if unsupported.
First reply
600ms
Streaming response by default. Customers see typing within half a second.
Resolution rate
94%
Average across all customers. Web typically beats SMS by a couple of points.

Plays well with others

Works with what you already use.

Drop into any framework, any CMS, any e-commerce platform.

W
WordPress
Plugin · 1-click install
S
Shopify
App Store
W
Webflow
Custom code embed
S
Squarespace
Code injection
W
Wix
Site code
F
Framer
Custom code
N
Next.js
Component or script
+
Any HTML site
It’s just a script tag

In production

Real teams using the widget.

Northwind dropped the widget on their site at 9 AM. By 4 PM they'd resolved 17 customer issues without a human in the loop.

We added three lines of code at 9 AM. By the end of the day the widget had handled 17 conversations end-to-end. Our developer literally laughed.

A
Aisha Rao
Head of Customer Operations · Northwind Traders
Read the full story ›
Their numbers
17Conversations on day 1
94%Resolved without human
3minSetup time
Web widget is included on every plan.
From ₹2,499/mo with 1,000 conversations included. Free 14-day trial, no credit card.
StarterGrowthEnterprise
See pricing ›

Other capabilities

Web is one piece. Here's the rest.

All channels run on the same brain — train once, deploy anywhere.

Voice

AI phone agents in 12 Indian languages. Picks up on the first ring, resolves 96%.

Learn more ›

SMS

Two-way conversations over Twilio. Same brain as web and voice — full context.

Learn more ›

SDK

Build a custom UI with React, Next, Node, or Python. Full type safety, streaming.

Learn more ›

Drop it in. See for yourself.

Free for 14 days. No credit card. Live in three lines of code.

Get started freeRead the quickstart ›