Universal · Async · Two-way
The most reliable way to reach a customer.
Every phone supports SMS. No app, no signup, no data plan required.
Works on every phone. Including the old ones.
Feature phones, smartphones, basic Nokias from 2008. If it can receive a text, AIVA works on it. No app to install, no account to create, no data plan required.
For India alone, that's over 700 million people reachable via SMS but not a chat app. SMS is the only channel that's truly universal.
Reach by channel · India · 2026. SMS is the only channel on every phone, every network, no install. Source: TRAI & internal AIVA data.
Pause for six hours. Pick up where you left off.
SMS isn't real-time. Customers ask, get pulled away, reply hours later. AIVA preserves the full conversation context across these pauses — so when the customer comes back, you don't start from scratch.
Same brain as voice and web. Same memory of what they asked yesterday, last week, last month.
Not just notifications.
Most “SMS for business” tools send notifications and that's it. AIVA does real two-way conversations — the customer can reply, ask follow-ups, or just say “thanks.” AIVA listens.
Customers can text simple commands like STATUS 4827 — or just write whatever they want. AIVA understands either.
Number provisioning
One number or a million.
Pick the number strategy that fits your volume.
Your own +91 number. Every message comes from the same sender ID. Best for relationship-based conversations.
5–6 digit number. High throughput, instant recognition. Best for transactional SMS at volume.
AIVA manages the number pool. Lower cost, no setup. Best for testing and small-scale use.
All number types route through Twilio. Setup in under 4 minutes from the AIVA dashboard.
AIVA routes every SMS through Twilio's carrier network — 99% delivery, automatic fallback across routes, dedicated support from our Twilio ISV partnership.
SMS FAQ
Questions about SMS.
Yes — a dedicated long code, a short code, or a shared pool, depending on your volume.
Yes. SMS is async-friendly — a customer can reply hours later and AIVA picks up exactly where they left off.
Yes. It understands transliterated and mixed-script messages, not just native characters.
Twilio, with automatic failover, so messages keep flowing even if a route has issues.
₹1 per message, pay-as-you-go, plus standard carrier fees passed through at cost.