SMS
The channel that just works.
Two-way SMS conversations powered by AI. Every phone, every network. Async-friendly. Powered by Twilio.
A real thread
A morning question. An evening reply. Same conversation.
SMS isn't always real-time. Customers ask in the morning, get pulled into work, and reply six hours later. AIVA picks up the thread like no time passed — context preserved, history intact.
No app required. No data plan needed. Works on every phone shipped in the last 25 years.
What makes it different
The most reliable way to reach a customer.
Every phone supports SMS. No app, no signup, no data plan required.
Works on every phone. Including the old ones.
Feature phones, smartphones, basic Nokias from 2008. If it can receive a text, AIVA works on it. No app to install, no account to create, no data plan required.
For India alone, that's over 700 million people who can be reached via SMS but not via a chat app. SMS is the only channel that's truly universal.
Reach by channel · India · 2026. SMS is the only channel that works on every phone, every network, with no install required. Source: TRAI and internal AIVA data.
Pause for six hours. Pick up where you left off.
SMS isn't real-time. Customers ask, get pulled away, reply hours later. AIVA preserves the full conversation context across these pauses — so when the customer comes back, you don't start from scratch.
Same brain as voice and web. Same memory of what they asked yesterday, last week, last month. Customer history travels with them.
Not just notifications.
Most “SMS for business” tools send notifications and that's it. AIVA does real two-way conversations — the customer can reply, ask follow-ups, or just say “thanks.” AIVA listens.
Even better: customers can text simple commands like STATUS 4827 or RESCHEDULE — useful for power users who want speed without a chat. Or they can write whatever they want. AIVA understands either.
Specifications
Built on Twilio. Built to scale.
Industry-grade SMS infrastructure with the AI layer on top.
Plays well with others
SMS, connected.
Powered by Twilio. Speaks to whatever you've already deployed.
In production
Real teams using SMS.
Lumen Labs uses SMS to confirm patient appointments — replies come back at all hours, AIVA handles all of them.
Half our patients reply to appointment SMS at 2 AM. AIVA handles every one of them — and our nurses don't have to look at their phones until 9.
Other capabilities
SMS is one piece. Here's the rest.
All channels run on the same brain — train once, deploy anywhere.
Text us +91 832 086 0425.
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