SMS terms & consent.
The AIVA by Woyce text messaging program is run by Woyce LLC from +1 (970) 972-0974. This page explains which texts we send, how you agree to them, and how to stop them at any time.
The short version:
- Texts come from Woyce LLC at +1 (970) 972-0974.
- We text you when you contact us first: replies to your texts, booking confirmations, and a text back if we miss your call.
- Product updates and offers only go to people who tick a separate, unticked box on our website.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out, HELP for help. We never sell or share your number for marketing.
Who texts you.
The AIVA by Woyce program is operated by Woyce LLC, 1765 Landess Ave, Milpitas, CA 95035, USA. All program texts are sent from +1 (970) 972-0974, the AIVA business line.
This page covers texts from that number only. If a business you deal with uses AIVA to answer its own phone line, its texts come from that business's number under its own consent terms, not this program.
Messages we send.
| Message | When you get it |
|---|---|
| Replies to your texts | When you text +1 (970) 972-0974. A person on our team reviews and sends every reply. |
| Booking confirmations | After you book a demo or call with us by phone or in website chat. |
| Missed-call text-back | When you call +1 (970) 972-0974 and we can't answer: one text so you can reply or rebook, and we call you back. These go out only between 8 AM and 9 PM your time. |
| Product updates and offers | Only if you ticked the marketing box described in section 03. |
Sample messages:
- “Sorry we missed your call! How can we help? Reply here, or book a time: aivachat.io/demo. Reply STOP to opt out.”
- “You're booked: AIVA demo, Thu 3:00 PM. Reply here if you need to change it. Reply STOP to opt out.”
- “AIVA: here's what's new this month: aivachat.io/changelog. Reply STOP to opt out.”
How you opt in.
Replies, confirmations and missed-call texts
You agree to these when you text or call +1 (970) 972-0974 yourself. We only send messages related to the conversation you started, such as a reply, a confirmation of the booking you made, or a text back after your call.
Product updates and offers
Marketing texts need a separate opt-in. On our contact and sign-up forms you can enter a mobile number and tick an optional box that is never pre-ticked. It reads:
We keep a record of the wording you agreed to and when. Agreeing is not a condition of any purchase, and calling or texting us does not sign you up for marketing.
Frequency & cost.
Message frequency varies. Conversational texts depend on how much you message us, usually a few per conversation. Message and data rates may apply under your mobile plan. Woyce LLC does not charge for texts.
Mobile carriers are not liable for delayed or undelivered messages.
Stopping & help.
- Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message to stop all texts. You'll get one confirmation and nothing more.
- Reply START to opt back in.
- Reply HELP for help, or email support@aivachat.io.
Once you opt out, your number is added to our do-not-contact list and checked before any text is sent.
Your number & privacy.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Our SMS provider, Twilio, carries the messages for us. Everything else about how we handle your data is in our Privacy Policy, and these SMS terms are part of our Terms of Service.
How to reach us.
Questions about our texts? Email support@aivachat.io or call +1 (970) 972-0974.
Attn: SMS program
1765 Landess Ave, Milpitas, CA 95035, USA
+1 (970) 972-0974
Attn: SMS program
310–311, RK World Tower, 150 Feet Ring Rd, Sheetal Park, Shastri Nagar, Rajkot, Gujarat 360006, India