Campaigns
Let the AI make the calls you never get to.
Give Aiva Chat a list and a reason to call: win back past customers, follow up on quotes, confirm details. It calls at the pace you choose, talks like your front desk and books who’s ready.
CSV or your contactsDo-not-contact always skippedEvery call recorded and summarized
Your list
Start from a file or your contacts.
Upload a CSV, pick contacts from Aiva Chat, or let Win back customers build the list for you.
- Why you may call themEvery campaign records the reason you have to call these people: existing customers, website sign-ups, form fills, an event, or documented elsewhere.
- Win back customersChoose “haven’t heard from in 90 days” and Aiva Chat lists customers whose last call, text or booking is older, most recently lapsed first.
- Preview firstSee who will be called, and who will be skipped, before anything starts.
The calls
Polite, honest and on your schedule.
Pick the assistant and its number, what the call is for, and when it starts.
- It says it’s an AIEvery outbound call opens with a disclosure that the caller is an AI assistant, before anything else.
- No talking to machinesAnswering machines and fax lines are detected and hung up on, and the lead is marked voicemail.
- Your paceOne, two or five new calls every 30 seconds. Schedule a start time, pause and resume any time.
- Do-not-contact, fail-safeNumbers on your list are blocked. If the list can’t be checked, the lead waits rather than being called.
Results
Every call, accounted for.
Each lead shows what happened, with the recording and the AI’s summary. Bookings land in your calendar like any other.
- Status per leadCompleted, no answer, voicemail, failed or blocked, with the reason.
- Retry the missesPut unanswered and failed leads back in the queue with one click. Blocked numbers stay blocked.
- ExportDownload the leads and their results as a CSV.
- When it’s doneA campaign-completed webhook can tell your other systems.
How it works
Your first campaign in five minutes.
- 01Build the listUpload a CSV, pick contacts or use Win back customers.
- 02Say why you may callChoose the reason these people agreed to hear from you.
- 03Choose the assistantIts number, what the call is for and the pace.
- 04Start or scheduleWatch results arrive, then retry the misses.
Active campaigns at once depend on your plan: Starter 1, Growth 3, Pro unlimited. Finished and paused ones don’t count.
An assistant with a phone number from your connected Twilio account, and your OpenAI key. Calls are billed by Twilio and OpenAI at their rates, with no markup from us.
Only people you have a reason and permission to call, like existing customers or people who asked to hear from you. The campaign records your reason, and do-not-contact numbers are always skipped.
The lead is marked no answer or voicemail. Answering machines are hung up on. You can retry those leads later with one click.
Yes. It uses the same booking rules as inbound calls: your hours, staff and calendar, with no double-booking.
Get started
Call your whole list this afternoon.
Campaigns are on every plan.