Status

All systems normal.

Real-time status of every AIVA service. 90-day uptime history. Real incidents, real postmortems.

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All 8 services operational
All eight services operationalJSON API
99.987%
Last 90 days

Service status

Every service. Live.

Eight services across three regions. Ninety days of history. Hover any day for the full timestamp.

Core platform
Voice (Twilio + AIVA brain)Mumbai · Frankfurt · Virginia
Real-time AI phone agents in 12 languages
90 days agoToday
Operational99.991%
Web widgetGlobal CDN
Embedded chat widget delivery and runtime
90 days agoToday
Operational99.998%
SMS (Twilio)Mumbai · Frankfurt · Virginia
Two-way SMS routing and delivery
90 days agoToday
Operational99.971%
APIs & integrations
Platform APIapi.aivachat.io
Backend API powering the dashboard, widget and webhooks
90 days agoToday
Operational99.995%
WebhooksOutbound
Outbound event delivery to your endpoints
90 days agoToday
Operational99.984%
Dashboard & ops
Dashboardapp.aivachat.io
Customer-facing admin console
90 days agoToday
Operational99.992%
Analytics & reportingReal-time
Live dashboards and aggregated metrics
90 days agoToday
Operational99.978%
Billing (Stripe)Stripe-managed
Subscription billing and invoicing
90 days agoToday
Operational99.999%

Performance

The numbers that matter.

Sparkline shows the last 7 daily averages.

API latency · p95
142ms
Consistently under the 200ms target.
Voice latency · avg
198ms
Comfortably under the 200ms target.
Webhook delivery
99.94%
Successful first-attempt deliveries on average.
Active conversations
3,128
Across all customers and channels.

Incident log

Recent incidents.

All recent incidents resolved. Postmortems published within 5 business days.

ResolvedWebhooks
Apr 11, 2026 · 14:22 IST

Webhook delivery degradation in EU region

14:22 IST
InvestigatingCustomers in the EU region are experiencing delayed webhook deliveries. Acknowledging the issue and looking into it.
14:38 IST
IdentifiedRoot cause is a Frankfurt-region message queue backup. Capacity increase rolling out now.
14:54 IST
FixingBackup is processing. Webhook delivery latency dropping. Expecting full recovery within 10 minutes.
15:08 IST
ResolvedAll webhook deliveries are processing normally. Total impact: 46 minutes of degraded performance, 0 dropped events. Postmortem will be published within 5 days.
ResolvedVoice · Mumbai
Apr 3, 2026 · 09:14 IST

Brief voice call connectivity issue (Mumbai)

09:14 IST
InvestigatingA subset of inbound voice calls in the Mumbai region are not connecting. Investigating with our Twilio routing partner.
09:21 IST
ResolvedIssue was on Twilio's side and has been resolved. Total impact: 7 minutes. Affected calls were automatically retried; no manual action needed.
ResolvedDashboard
Mar 22, 2026 · 11:47 IST

Dashboard slow to load for some customers

11:47 IST
IdentifiedA database query optimization regression is causing slow page loads on the conversation history view. Rolling back to the previous deploy.
12:03 IST
ResolvedRollback complete. Dashboard performance restored. Service was always available — just slower than usual.
Browse the full incident history ›

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