The shipping log
What we ship.
What we learn.
Engineering deep-dives, customer stories, product launches. Real writing from a small team in Rajkot.
Monthly. 4,200+ readers. No fluff. Unsubscribe anytime.Bland AI alternative for small business: what matters
Most comparisons list features side by side. Here's what actually decides an AI receptionist purchase for a small business.
Two things every business answers by hand — and shouldn't.
Every business owner we've spoken to has the same two problems: answering the same questions over and over, and managing bookings by hand. AIVA was built specifically for these.
How we shaved 40ms off voice latency.
Inference pipeline rewrite, regional caching, and the surprising thing we found out about Twilio's WebRTC encoder.
Northwind cut wait times by 84% in 3 weeks.
They went from 8-minute hold times and 3.2 CSAT to 78-second answers and 4.6 CSAT — without firing anyone.
Why we'll never raise venture capital.
Two years bootstrapped, profitable since month 14. Here's what the alternative looked like — and why we said no.
Rewriting the voice pipeline (and why we'd do it again).
What we learned from ripping out our original voice stack and building it again from scratch.
From the archive
Older posts.
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