v2.13.0 is the biggest change to bookings so far. Until now, an assistant took one booking per time. Now a service can need a person, a room or a piece of equipment, and Aiva Chat books whichever ones are free. Every channel (calls, website chat, booking pages, your website and the dashboard) follows the same rules.
Your team and your places
- Staff, rooms, vehicles and equipment, each with their own hours, time off, daily limit and calendar colour. A service can need up to three of them, such as any therapist plus any room.
- Choose who: where you allow it, customers can pick a person on the booking page or ask the AI for someone by name. Otherwise Aiva Chat picks the free person with the fewest bookings that day.
- Staff schedules: staff get emails when they're booked, moved or cancelled, an optional 7 AM list of the day, and a private schedule page with a calendar feed for Google, Apple or Outlook calendar apps.
- Several locations, up to 50, each with its own hours. A phone number can be tied to a location.
New kinds of booking
- Classes with a weekly timetable, places per session and a price per person.
- Multi-day rentals by the day or night, with pick-up and return times, turnaround time and numbered items.
- Repeating bookings: weekly, every 2 or 4 weeks, or monthly. Change one, this and the following ones, or all.
- A waitlist (off until you turn it on): freed times are offered to the first people waiting, and whoever confirms first gets it.
- Packages and memberships, sold on your booking page through your own Stripe account or in person. Customers book with a pass link or code.
Money and control
- Owner approval per service: customers send a request that holds the time until you accept or decline it.
- Pricing: weekday prices, seasons, long-stay discounts, one sales tax, and deposits as a fixed amount, a percentage or per place.
- Cancellation policies with automatic deposit refunds when customers cancel in time, plus refunds and “mark as paid” from the dashboard.
- Reports for show-ups, money collected, classes, rentals, the waitlist and passes.
Every booking feature is on every plan. See Staff, rooms and locations and the other booking guides in the help center.