v2.12.0 fills in the day-to-day side of bookings: fewer no-shows, fewer “can I move my appointment?” calls, and booking straight from your own website.
Reminders and the customer's link
- Reminders by text and email, on by default and set per assistant: up to two of 1 day, 2 hours or 1 hour before. Texts keep to 8 AM to 9 PM in the customer's time.
- Customers reply C to a text reminder to confirm they're coming.
- Confirmations and reminders include the customer's own link to confirm, move or cancel (up to 2 hours before, by default).
- An optional “Sorry we missed you” message after you mark a no-show.
- Reminder texts go from your own Twilio number. US and Canadian numbers need an approved A2P 10DLC registration.
Services, hours and booking rules
- Services with their own length, free time before and after, price and description, offered by all assistants or some.
- Different hours each weekday, breaks, and special dates for holidays.
- Start-time steps, a daily limit, minimum notice and how far ahead customers can book.
- Your own questions on the booking page.
Booking on your website and deposits
- A Book online section and a
/bookpage on your Aiva Chat website, in your site's own design (paid plans). - Deposits on the booking page and your website, paid through Stripe Checkout into your own Stripe account.
- Drag appointments to a new time on the calendar, and see show-up rates in appointment reports.
Set it up with Reminders and the customer's manage link and Set up bookings.