Two changes in v2.11.0. First, a new name: the product is now Aiva Chat. Nothing changes in your account, your numbers or your assistants.
Second, bookings were rebuilt so every channel goes through the same rules and the same appointment book. Before, phone calls and website chat checked availability in different ways. Now a time is only offered when it's inside your opening hours, doesn't clash with another Aiva Chat appointment, and isn't busy in your connected Google Calendar.
What this fixes
- No double bookings when an appointment is moved or brought back after a cancellation.
- The AI keeps to your opening hours and your Google Calendar's busy times, and books the real length of the appointment.
- Bookings made in the dashboard go onto Google Calendar too, and can text and email the customer.
- Website chat bookings now send confirmations and webhooks, and show in the customer's history.
- Callers with more than one appointment can say which one they mean, and times are read back the way people say them.
Read more in Connect Google Calendar.