We started this public changelog in October 2026. Rather than back-fill a release history, this entry lists what AIVA already did on that date. New releases appear above it as they ship.
Channels
- Voice — auto-detects the caller's language or pins one of 13; bilingual mode greets in one language and follows the caller into a second. How voice works.
- Web widget — text chat and voice mode, an optional pre-chat form with your own consent text, and your own colours, size, position and auto-open delay.
- SMS — two-way texting on your own Twilio number, including images and voice notes sent by MMS.
Calls
- Live call monitor: listen in, whisper to the AI, take over, transfer or hold.
- Warm transfers to a department or number; if nobody answers, AIVA takes a message and creates a task.
- Outbound campaigns from a CSV or your contacts, checked against your do-not-contact list and dialled only between 8am and 9pm.
- Call recording with a spoken notice, plus transcripts and summaries.
Knowledge, results and integrations
- Teach AIVA from a website crawl, uploaded PDFs and files, or answers you type in.
- Results dashboard (bookings, leads, resolved and after-hours calls, time and money saved), volume over time, peak hours and automatic topic tagging.
- HubSpot contacts, call logging and meetings; Stripe payment links during calls; 26 signed webhook events. All integrations.