v2.7.0 brings call scoring to every account. Each completed call gets a quality score, a caller-sentiment reading and a list of any issues spotted — so you don't have to listen to every recording to know which ones matter.
What shipped
- Quality, sentiment and issue scoring on every call.
- A Needs review queue for calls that scored low.
- QA checklists per assistant — write what a good call looks like, and calls are checked against it.