Author
Jaydev Vara
Jaydev leads AI automation at Woyce AI, the team that builds Aiva Chat. Jaydev turns business processes into AI workflows and builds the data underneath them: ingestion, pipelines, and the knowledge bases an assistant answers from.
- 10 posts
- AI Automation Team Lead
Posts
Posts by Jaydev Vara
AI SMS agent for pharmacies: stock questions and refills
An AI SMS agent for pharmacies drafts replies to stock and refill texts in the customer's language. Texting is paused for now; calls and chat work today.
Aiva Chat + webhooks: custom workflows on every conversation
Aiva Chat webhooks send a signed event to your URL the moment a call ends, a lead arrives, or a booking lands, so you can automate what the integrations don't.
Booking confirmation and reminder texts: how the flow works
Aiva Chat sends a confirmation the moment a booking is made, sends reminders before it, and gives customers their own link to confirm, move or cancel.
How to set up missed-call text-back for your business
Missed-call text-back texts a caller when their call goes unanswered. Here's how Aiva Chat's ready-made rule works once texting is on (it's paused for now), or how to build it with webhooks.
How to train an AI agent on your business's actual FAQs
How to train an AI agent on FAQs your business already answers every day: collect the real questions, write answers to be spoken, and correct after launch.
How to write FAQs AI agents can actually answer (2026)
How to write FAQs for AI agents: lead with the answer, swap adjectives for numbers, and write down exceptions so your agent answers customers correctly.
Inside the engine behind Aiva Chat's two-way SMS AI agent
Voice and chat live inside a session. SMS doesn't. Here's how our two-way SMS engine keeps a thread's context for hours or days, with nothing to hold onto.
One brain, every channel: how a unified AI agent works
A unified AI agent answers calls and website chat from one shared brain, so hours, prices, and bookings stay consistent wherever customers reach you.
AI assistant tone: the same FAQ, asked differently by industry
AI assistant tone matters as much as facts: the same question means different things in a salon, clinic, or dispatch office. Here's how to set it right.
Why SMS still reaches customers your chat widget never will
SMS reaches customers a chat widget can't: no website visit, smartphone, or data plan needed. Where business texting wins, where it loses, and how to use it.
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