Author
Jagdish Parmar
Jagdish leads AI security at Woyce AI, the team that builds Aiva Chat. Jagdish secures and runs AI systems in production: agent permissions, prompt-injection defences, AWS infrastructure, deployment pipelines and monitoring.
- 6 posts
- AI Security Team Lead
Posts
Posts by Jagdish Parmar
AI can't answer? Human handoff, explained for buyers
How AI human handoff works when a receptionist hits something it can't handle: what triggers it, what your staff see, and what to test before you buy.
Data privacy and AI phone agents: what owners should ask
AI phone agent data privacy for owners: what customer data flows through the system, where it lives, how long it's kept, and what to ask any vendor first.
Building AI for the people who don't trust AI at all
Building AI for people who don't trust AI means designing for skepticism: honest demos, disclosure, easy handoff, and call recordings owners can check.
AI handling angry customers: what actually happens on the call
How AI handles angry customers: what it says, the signals that trigger a handoff, how a person takes over, and how to set the rules for your own business.
What small business owners fear about AI on the phone
What small business owners fear about AI on the phone, from embarrassing calls to wrong promises, and which fears are reasonable. An honest look at each one.
AI escalation rules: when Aiva Chat should hand off to a human
AI escalation rules decide when a caller reaches a person. Escalate for who the customer needs, not what they asked, and set handoff triggers that hold up.
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