AIVA
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    AI phone agents via Twilio
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    Drop-in chat for any site
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    Two-way text conversations
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    React, Next, Node, Python
    WorkflowsNew
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    Coming Q3 · join waitlist
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Customer support that actually answers. We are building the future of conversational AI with precision and care.

The shipping log

Monthly: what we shipped + what we learned. No fluff. Read archive →

Get in touch

hello@aivachat.io+91 832 086 0425

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  • Web widget
  • SMS
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  • Analytics

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All systems normal
Made with care in Rajkot. Shipped to 14 countries.

Customer stories

Real teams.
Real conversations.

120+ companies use AIVA in production today. Browse their setups, their numbers, and how they ship.

120+ teams14 countries4M+ conversations / mo96% avg resolved
FeaturedStory of the month

Our support team has shrunk by half — not because we replaced anyone, but because their incoming volume halved.

A
Aisha Rao
Head of Customer Operations · Northwind Traders
Read the full story ›
N
Northwind Traders
IndustryE-commerce
RegionBengaluru, India
Team size240 employees
ChannelsVoice + Web
84%
Wait time
reduction
9.2k
Tickets
per month
+38pt
CSAT
improvement
Industry
Showing 8 of 120+ stories
N
Northwind Traders
E-commerce · Bengaluru

Cut wait time by 84% without growing the support team.

VoiceWebRead ›
L
Lumen Labs
Healthcare · Mumbai

Handles 12k patient calls a month, autonomously.

VoiceSMSRead ›
F
Flux & Co.
Fintech · Singapore

Launched in 3 markets, 3 languages, 3 minutes.

WebSMSRead ›
K
Kestrel Travel
Travel · Delhi

One number, 40 languages, every customer feels heard.

VoiceWebSMSRead ›
O
Orbit Tools
SaaS · Pune

Reduced support hires by 4 FTEs in the first quarter.

WebSMSRead ›
V
Vellum
SaaS · Bengaluru

2.4k conversations a day. Zero on-call rotations.

WebSDKRead ›
A
Anchor Finance
Fintech · Mumbai

First-call resolution up 62% on a complex product.

VoiceWebRead ›
S
Saraswati Hospitals
Healthcare · Hyderabad

Booked 18k appointments in Telugu & Hindi.

VoiceSMSRead ›
And many more · trusted by teams at
NorthwindLumen LabsFlux & Co.KestrelOrbitVellumAnchorSaraswatiMeridianHalcyon

Are you next?

Building something with AIVA?
We'd love to write about you.

We're always looking for teams shipping interesting things. We'll write the story, you approve every word.

Get started freePitch your story · stories@aivachat.io