Workflows NEW
AIVA does things. Not just answers them.
Refunds, lookups, escalations — triggered from natural language. Two hundred integrations, no glue code.
order_id: 4827card_8x2kWhat makes it different
From words to actions.
Most chatbots can talk. Workflows let AIVA actually do something about it.
A sentence becomes an action.
Customer says “refund me, I never got it” — AIVA understands the intent, parses the order, runs the refund. No buttons. No forms. No “press 1 for refunds.”
Define your actions in plain English: “if customer asks for a refund under ₹5,000, refund it”. AIVA handles the parsing, validation, and execution.
Two hundred tools. No glue.
Stripe, Zendesk, Slack, Shopify, Salesforce, HubSpot, Notion, Linear, your custom backend — any tool with an API can be a workflow step.
We’ve built and tested 200+ integrations across CRM, payments, helpdesks, and ops platforms. Need something that’s not on the list? Use the generic HTTP step — three fields and you’re connected.
Built by ops, not engineering.
The workflow builder is visual. Drag steps. Configure each one with a form. Test it with a single click. No engineering tickets, no deploys, no waiting.
Most teams ship their first workflow in under thirty minutes. The complex ones — multi-branch decision trees, conditional retries — take a couple of hours. Engineering reviews if they want, but the bottleneck stops being “we need a dev for this.”
Specifications
Built for production load.
The numbers most engineering teams want to see before signing off.
The integrations that matter
Connect to what you already use.
CRMs, payments, helpdesks, ops, comms. The everyday tools your team already lives in.
In production
Real teams using workflows.
Northwind built four workflows in their first afternoon. Their refund team’s queue dropped 60% by the next morning.
We had four workflows running by lunch. The next day my refund queue had dropped 60%. I genuinely thought the dashboard was broken.
Other capabilities
Workflows are one piece. Here’s the rest.
All channels run on the same brain — train once, deploy anywhere.
Stop saying it. Start doing it.
Free for 14 days. Build your first workflow in 30 minutes. No credit card.