What you measure
The numbers that actually move the needle.
Three metrics that tell you whether your AI is working — and what to fix when it isn't.
Data retained 90 days by default · extended retention available on request · All data exportable
Anomaly detection
AIVA tells you when something changes.
You shouldn't have to watch a dashboard to know something broke. AIVA's anomaly detection monitors your key metrics and pings you when something moves unexpectedly — resolution rate drops, volume spikes, a new intent category appears.
Alert types
Exports
Your data, where you already work.
Four concrete ways to get your conversation data out of AIVA and into the tools your team already lives in.
Daily summary at 9 AM: yesterday’s volume, resolution rate, top 5 intents, 3 calls that needed a human.
Full conversation history exported nightly. Schema includes: session_id, channel, language, intent, resolution, duration, escalated.
Real-time streaming via Snowpipe. Conversations arrive in your warehouse within 60 seconds of completion.
POST every conversation to your own endpoint on completion. Full JSON payload with transcript, metadata, and actions taken.
Data model
Every conversation. Every message. Every action.
Everything AIVA captures, automatically, on every conversation — no setup, no custom events.
All dimensions filterable in the dashboard. All exportable to your warehouse.
Analytics FAQ
Questions about analytics.
Yes — it’s on every account at no extra cost, across all channels.
Volume, resolution rate, intents, CSAT and more — broken down by channel, hour and language, in real time.
Yes — a Slack digest, BigQuery and Snowflake pipelines, or a webhook to anywhere you like.
Yes. Anomaly detection flags resolution drops, volume spikes and brand-new intents as they happen.
90 days by default, and the retention window is configurable to your policy.