Analytics
Every conversation, measured.
Live dashboards, intent insights, channel breakdowns. The numbers ops teams actually need to make decisions.
What makes it different
Built for ops teams.
Not engineering metrics. Not vanity numbers. The specific things customer success leaders need to act on.
See what customers actually ask.
AIVA clusters every conversation by intent — order tracking, refunds, returns, billing, etc. Watch the top intents in real time, see which ones are growing, which are shrinking.
That moment when 200 customers all ask about the same shipping delay? You'll see it before your support manager does.
Find the leak. Fix it.
Every customer journey through AIVA is tracked: started → understood → resolved or escalated. Drop-offs at any step are flagged automatically.
When 8% of customers abandon after AIVA's third response, it's not random — there's something in the third reply that's failing. The funnel shows you exactly where, and you fix the prompt without guessing.
The dashboard tells you when to look.
You don't watch dashboards all day. Alerts find you. Sudden volume spikes, CSAT dips, escalation surges, regional outages — AIVA notices the anomaly and pings you on Slack, email, or PagerDuty.
No noisy threshold rules. Anomaly detection is statistical — alerts fire when something's genuinely off, not when you cross an arbitrary number.
Specifications
Built to never lag.
Real-time means real-time. The dashboard updates as fast as your customers send messages.
Plays well with others
Pipe it to where you live.
Slack, your BI tool, your data warehouse, your alerting system. Analytics shouldn't trap you in a single dashboard.
In production
Real teams using analytics.
Northwind cut their support team in half — not because they fired anyone, but because the dashboard told them where the volume was actually going.
We discovered 60% of our calls were three repeat questions. We never would have spotted that without the intent dashboard. It saved us a year of firefighting.
Other capabilities
Analytics is one piece. Here's the rest.
All channels run on the same brain — train once, deploy anywhere.
Stop guessing. Start measuring.
Free for 14 days. Live dashboards in your account by minute four.