Privacy Policy

At AIVA Chat Tech, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains how we handle your information in connection with our Voice AI & Chatbot Solutions.

1. Information We Collect

Personal Information: Name, email address, phone number, business details, payment details (if applicable)
Communication Data: Voice recordings, transcriptions, and SMS content processed via our services
Usage Data: Logs, IP addresses, device type, browser information, and analytics metrics

2. How We Use Your Information

Provide and improve our Conversational AI and Voice AI Agent services
Support communication and personalize user experiences
Ensure security, prevent fraud, and comply with legal obligations

3. Data Sharing & Security

We do not sell or rent your personal information. Data is shared only to operate or improve services, under strict confidentiality.
End-to-end encryption, secure APIs, and role-based access controls are used to protect your data.

4. Your Rights & Choices

Access, update, or delete your data
Opt out of communications or analytics tracking

To exercise any of these rights, contact us at privacy@AVAItech.com.

5. Data Retention

We retain data as long as necessary to provide our services and meet legal obligations.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified before significant updates take effect.

8. Contact Us

AIVA Chat Tech

privacy@avaitech.com