Plenty of AIVA customers run on Microsoft 365 end to end — Outlook for email and calendars, Teams for every internal conversation, SharePoint for files. For those companies, a tool that only reports back through its own dashboard is a tool that gets checked once a week, if that.
The Teams integration exists for one reason: so what AIVA is doing all day shows up where your team is already looking.
The dashboard nobody opens
Every AI receptionist ships with a dashboard. Ours included. Dashboards are good for a Monday-morning review of the week's numbers. They're bad for "someone needs to call this customer back in the next ten minutes."
If your front desk, ops lead, or on-call manager lives in Teams from nine to six, a booking that only shows up in a separate login gets seen late, or not at all. The gap isn't that AIVA didn't do its job — it's that nobody knew it did. Multiply that by a multi-location business running several branches off one shared login, and the dashboard stops being a place anyone checks in real time. It becomes the thing the owner glances at once a month, while the day-to-day handoffs quietly pile up unseen in between.
What actually posts to Teams
Connect AIVA to a Teams channel and it starts sending the events that need a human to notice, as they happen:
- A new booking, with the customer's name, time, and service — the same detail a front-desk staffer would jot on a pad, posted the second the calendar slot is confirmed
- A hand-off request — AIVA judged that a call or chat needs a person, and says why, so whoever picks it up isn't starting from zero
- A missed-call or after-hours contact summary, so the first person in each morning isn't starting cold and doesn't have to dig through a call log to piece together what happened overnight
- Anything flagged by your own custom escalation rules — a cancellation, a complaint, a question outside what AIVA is confident answering alone
You choose the channel. A busy front desk might want everything in one place; a multi-location business might route each location's alerts to its own channel instead of one noisy shared feed.
What doesn't post
Not every conversation needs a Teams message, and that's deliberate. AIVA answers a lot of questions entirely on its own — hours, pricing, what's included in a service, whether you're open on a public holiday — and posting each of those to a channel would train your team to ignore it within a week. What actually lands in Teams is the subset that needs eyes on it: something booked, something escalated, something out of the ordinary. Routine, fully-resolved conversations stay in the dashboard and the analytics view, available whenever you want to review them, without demanding attention the moment they happen.
That distinction is what keeps the channel useful past the first week. A feed that pings for every answered FAQ gets muted. A feed that only pings when something needs a person stays trusted.
What data actually moves
Worth being specific about, since "connect to Teams" can sound like it opens a wider door than it does. The integration is one-directional and event-based — it doesn't read anything out of your Teams workspace, and it doesn't hand Teams a live feed of every message AIVA exchanges with a customer. What crosses over is a summary tied to a specific event: the booking details, the reason for a hand-off, the missed-call context. Full conversation transcripts, if you want to review one, live in the AIVA dashboard — the Teams message is built to be enough for someone to act on immediately, not a verbatim transcript dropped into a channel your whole team can see.
That distinction matters most when a hand-off involves something sensitive. AIVA's summary describes what a person needs to know to pick the conversation up where it left off, not a word-for-word copy of everything the customer said before that.
Choosing who gets pinged
For a single location, one channel is usually enough — pick the one your front desk or ops lead already has open, and every booking and hand-off shows up there. For a multi-location business, the more common setup is one channel per branch, so a hand-off at one clinic doesn't show up as noise in another branch's feed, and nobody has to filter through a shared channel to find what's actually relevant to them. A franchise operator running the same setup across cities usually mirrors their organizational structure — one channel per branch, plus a separate channel for whoever's watching all of them at once, if that role exists.
Either way, this is a channel choice made once during setup, not something that needs revisiting unless the business itself changes shape — a new location opening being the usual trigger to add another.
It pairs naturally with Outlook
Most Teams-first companies are also Outlook-calendar companies, and AIVA connects to both — see the Outlook integration for how the calendar side works specifically. A caller asking to book Thursday afternoon gets checked against real Outlook availability, booked, and confirmed — and that same booking is what shows up in your Teams channel a moment later. Two integrations, one flow: the calendar handles the scheduling, Teams handles telling your team about it.
Not every Microsoft 365 shop runs Outlook calendars specifically, and not every business on Teams is a Microsoft shop for everything — some run Teams for internal chat and Google Calendar for scheduling, often a holdover from before they standardized on 365. That split works fine. Google Calendar and Teams are independent connections, so bookings still check real availability and still post to the channel, regardless of which calendar sits behind them.
What if your team doesn't all live in Teams?
If part of your team is on Teams and another part is on Slack — not unusual after a merger, or when an ops team runs one tool and field or clinical staff run another — AIVA doesn't force a single choice. The Slack integration works the same way, on the same events, and the two can run side by side. A hand-off can post to both places if that's genuinely useful, or you can pick one and leave the other alone. Nothing about connecting one blocks or changes how the other behaves.
Setup
Connecting Teams takes a few minutes from your AIVA dashboard settings — authorize the workspace, pick a channel, choose which events you want posted. That authorization step needs someone with permission to add a connected app to the Teams workspace, which in most small businesses is whoever already manages Microsoft 365 — no separate IT ticket required, though IT is welcome to be the one who does it. Once it's connected, changing the channel or which events post is a settings change, not a reconnection.
Who this is for
Clinics and professional-services firms running on Microsoft 365. Multi-location businesses that want per-location alerting instead of one shared inbox. Any team where "check the AIVA dashboard" is a step someone has to remember, and would rather not have to. If your business already lives in Teams for everything else — client conversations, internal handoffs, daily coordination — this is just extending that same habit to cover what AIVA is doing, instead of asking your team to add one more login to check.
See the rest of what AIVA connects to on the integrations page, how calls get answered in the first place on the voice platform page, or start free and try it with your own calendar and channel connected. Full setup details for every connection, including Teams, live in the docs.