Author
Meera works directly with AIVA's enterprise customers — onboarding, escalation rules, postmortems. Writes when there's something worth telling.
They went from 8-minute hold times and 3.2 CSAT to 78-second answers and 4.6 CSAT — without firing anyone.
How a Mumbai healthtech company replaced their IVR with AIVA Voice and cut patient wait times to under 90 seconds.